While some employees might feel that a call accounting system means they are being watched, when properly implemented and applied, a call accounting system can actually be a career booster. It can produce valuable reports that benefit virtually every department in the company.

Here are few ways your business could use this data:

Finance

Many organizations would like to allocate or "charge back" each department their costs based on their actual usage. A good call accounting system can allow the finance department to do just that.

Customer Service

Good customer service depends on communication. Most call accounting systems can tell you whether your sales reps or customer service reps are calling their accounts frequently enough.

Telecom

The right call accounting system will track telephone call activity generated by any type and any number of PBX's from the source of the call record to the assignment of accountability. It analyzes call activity (CDR) for your entire enterprise, domestic and international, from a single centralized system. All information is collected in real-time and is immediately available for viewing and reporting - an essential support for telecom expense management throughout the enterprise.

Your call accounting reports can be very valuable in tracking phone billing. It can help explain anomalies in phone bill amounts and show call activity increases in a department.

Toll fraud

In this day and age of corporate espionage, the importance of tracking the call accounting to get at the source of a call, and detecting internal or external toll fraud has escalated in priority for many CEOs in today's heightened security-conscious climate. According to a study by the American Society for Industrial Security, industrial espionage could account for potential losses for all American industry of as much as $63 billion. The actual dollar amount is heavily debated, but everyone agrees that the problem can't be taken lightly. Toll Fraud alone costs the American economy $5 billion annually.

The security module of your call accounting system can manage access to system features and database data. An administrator can limit the options available to a specific user and can place restrictions on data records that a user can view and/or edit minimizing the risks of toll fraud.

Using the capabilities of your call accounting system can help department heads shine.

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About the Author

Author, Karen Ritz, VP Business Development for TelSoft Solutions, writes on the business benefits of call accounting and call detail record technology. More information can be found athttp://www.telsoft-solutions.com.