Standards-based VoIP and IP telephony software applications are becoming the reality of modern business communications. However, network security is paramount for all corporate entities with the prevalence of secure data traveling over a variety of communications mediums.

Tracking call data is a necessary and important part of a business enterprise's operations and efficiency, and by choosing a secure call accounting system, sensitive information like corporate assets, trade secrets and other proprietary data, won't fall into the wrong hands.

It's important that a serious call accounting software application provide security in the following areas: Operating System Security, Program Security and Data Security. Each of the three zones should operate with independent settings that can be set to a business' specific needs. An administrator should be able to limit the operations available to a specific user and can place restrictions on call data records that a user can view or edit.

Additionally, a call accounting system that has the ability to limit users to their respective areas (divisions, departments, cost centers, etc...) via user IDs provides multi-user access and affords managers the ability to run reports that can aid with telecom expense management. The overall result is a high-efficiency call accounting system that can be configured for any number of network users, and has the highest security encryption rate.

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About the Author

Author, Karen Ritz, VP Business Development for TelSoft Solutions, writes on the business benefits of call accounting and call detail record technology. More information can be found at http://www.telsoft-solutions.com.