Voice over IP (VoIP) technology provides major benefits in both cost reduction and flexibility for mobile employees. But as is the case with any technology, different rules apply to how VoIP telephony is used and managed.

Collecting VoIP call detail record is a challenge, because the data differs from that generated by standard PBX calls. However, most companies want the ability to search call detail regardless of the technology that is used.

VoIP systems typically do not provide the same level of standardized call detail essential to manage, report, and charge back for those services. Even when it is possible to capture some VoIP data, companies are finding that it is complex and difficult to normalize before incorporating the information for analysis.

It's important to choose a call accounting system that captures data from the server and rates the calls. The data is accessible via the reporting system, featuring hundreds of reporting options.

Benefits of Telecom Bill Tracking and Reporting Software Telecom and phone bill management is time and cost efficient with telecom bill tracking software that eliminates manual tracking and auditing of your multiple vendor telecom bills (phone, data, T1, cellular, paging, etc.)

Monitor Telecom Budgets, Reduce Expenses Monitor telecom budgets, isolate exceptions, and view all your telecom expenses using a relational database. A good call accounting and telecom billing software allows you to track unlimited bills and it can even be customized to automate your A/P payment process.

Bill tracking and reporting on telecom carrier bills allows you to reduce your overall telecom expense by verifying and validating your carriers rates.

· Track unlimited telecom bills

· Budget and history summaries

· Corporate expense summaries

· Exception reports and trend analysis

· Bill back by account or cost center

· Accounts payable ticket

· Simplify data entry spent on spreadsheets

· Electronic interface to your telecom vendors who provide electronic billing information via CD

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About the Author

Author, Karen Ritz, VP Business Development for TelSoft Solutions, writes on the business benefits of call accounting and call detail record technology. More information can be found at http://www.telsoft-solutions.com.