If your company is taking the step to buy a third party CRM software it will face a lot of challenges. These challenges are not more or less when you decide to make the software yourself. They are just different.

There are software vendors that provide a best-practice CRM-solution. And why should you not choose one of them? There are pro’s and con’s for each way you may decide. But if you decide to buy a CRM solution, this article provides a additional vision on how to select the package. Additional and embracing other methods, because this approach is solving only a small, yet important part.

In this approach you start at the top. You are not addressing the details, but you focus on the main characteristics of the CRM package (which you match with your company profile).

When in-sourcing a “foreign” solution you might want to know about the origin of solution. What is the architecture behind the solution and is it the same architectural approach of the suppliers that is made concrete in the package? In that sense you are selecting the supplier more than the package.