elemarketers and phone sales people rely on their speaking skills because they don't have the advantage of face-to-face interaction to leave favorable impressions on prospects. The way you speak over the telephone conveys a large percentage of your message. The following tips will help you befriend prospects on the phone: 1. Speak with clarity. Prospects need extra time to absorb the information you are giving them over the phone. When you say your name and the company's name, make sure you annunciate your words.
2. Smile. A monotone voice can easily turn a prospect away as opposed to a pleasant voice which will welcome the prospect and keep the interest.
3. Use an enthusiastic and energetic voice to express confidence in your product and service. Also, the use of body language will enhance your voice, making it sound pleasant and warm. Prospects will feel valued and liked.
4. Listen carefully. Focus on your own prospect's needs by allowing them to speak while you listen. Remember, no one likes to be interrupted. It's a two - way conversation. When you are asking a question or giving out information, concentrate on what the prospect told you, in order to show them that you are interested in their needs.
5. Write down the things you want to remember most about the conversation. Just as you started the conversation in a pleasant voice, end it that way, even if the call didn't go as you would have hoped.
With practice and time, you can use your voice as a selling asset.
Visit our web site for free additional detailed information on the subject at:
http://www.salestraininganddevelopment.com/site/941033/page/597032Sincerely,
Mark Anthony President, Training For Success 347 5th Avenue - Suite 310 New York, NY 10016 212 683 1834
[email protected]http://www.aaatrainingforsuccess.comhttp://www.salestraininganddevelopment.com Articles Source - Free Articles
About the Author
For over 20 years Mark Anthony has helped professionals, institutions, corporate sales and customer service teams break out of the box and find innovative solutions that lead to breakthroughs in sales, productivity and goal achievement.
By blending direct sales with telesales and creative marketing rapid growth was achieved. In only 7 years his publishing firm had clients coast to coast and the growth was financed 100% by advertising sales.
