MetraTech Corp. (http://www.metratech.com/), the charging, billing, settlement and customer care product provider has a new white paper on Enterprise Billing that examines how both the operational environment and the complexity inherent within creating, managing and billing for services requires a different approach; leading to better customer relationships, greater visibility for customers and operations, combined within a strict and manageable auditing environment.

MetraTech believes cash flow is the lifeblood of every organisation. Organisations that provide complex services to other organisations have a special challenge, and also have a great opportunity. Enterprises, like all customers, expect bills to be accurate and timely. Bills must also be comprehensible because CFOs like to know exactly where the money is going. This has always been true but today we face new challenges as services increase in scope, sophistication and granularity. As billing itself becomes more challenging, doing it right - and indeed doing it in a way that adds even more value to the customer’s business - becomes in itself a service differentiator.

The systems that support billing for these services today must be much more than rating and invoicing systems. In order to properly track and manage transactions along increasingly complicated value chains, billing systems need to capture and analyze a rich collection of information that may be used for many purposes in addition to simply gathering the money. This is not just billing, it’s end-to-end financial transaction management. Billing is not just something that follows the service event: it adds value to the service, assures revenue streams, and builds customer loyalty.

To read more, request the white paper from our website.

http://www.metratech.com/