Agentek Expands Field Service Management with Real-Time Workforce Optimization from 360 Scheduling

Nottingham, UK, 1st August, 2008 - Agentek, Inc., a leading mobile field service software provider, today announced Agentek Workforce Optimization, a dynamic routing and scheduling optimization solution powered by a partnership with 360 Scheduling, the leading workforce scheduling engine.

Escalating fuel prices, unexpected repairs, high maintenance costs, traffic delays and rescheduling issues all erode field service profits. Agentek’s new offering of street-level routing, time-of-day travel calculations and turn-by-turn direction capabilities reduce fuel expense, minimize travel, and maximize the field force productive time with customers.

“Forward-thinking organizations are looking to manage unexpected problems in real-time as well as shifting time wasted on working the internal systems to value added tasks supporting their customers,” said Jeff Jarvis, President and CEO of Agentek.

Agentek’s field service workforce optimization solution provides the ability to adjust quickly to changing business conditions, ensuring the right technician with the right skill level goes to the right job at the right time - enabling companies to dramatically cut costs, improve technician productivity and improve service level attainment.

“We have found in Agentek a like-minded organization, which passionately shares our vision of delivering best-in-class field service management solutions,” said Laurent Othacéhé, 360 Scheduling’s Chief Executive Officer. “We are proud that our web based real-time scheduling engine met with Agentek’s exacting requirements for an enterprise class platform and was chosen for their next wave of innovation with field workforce optimization and mobility.”

“The key to mobile excellence is the ability to adjust quickly to changing business conditions, ensuring that the right technician with the right skills goes to the right job at the right time,” continued Jarvis. “Customers turn to Agentek to solve the two greatest inefficiencies that plague field service operations: responding in real-time to unexpected problems, and eliminating the large amount of time consumed by working the internal systems rather than working for customers.  Mitigating these two problems dramatically cuts costs, improves technician productivity and improves service levels. We have found in 360 Scheduling the ideal partner to deliver on that promise”.