Service Management Europe, October 24, 2007 – AirVersent today announces an extension of its relationship with BT, which will see AirVersent’s ServiceNet solution rolled out to 2,000 of BT’s own mobile engineering workforce. In 2006 the ServiceNet managed service platform was chosen to underpin BT’s own Mobile on Demand (MoD) field service solution, which has already seen several successful deployments and will now be rolled out to a section of BT’s own workforce.
"BT MoD is a very neat mobility platform that fits nicely into the BT Field Force Automation (FFA) suite of applications and services and has been deployed successfully with a number of clients including Northumbrian Water and Sovereign Housing," commented Paul Cleaver, General Manager (FFA) at BT. “The extension of this solution to a section of BT’s field force is a logical development and we expect 2,000 of our engineers to be using the solution in earnest in 2008,” continued Cleaver.
Under BT MoD, ServiceNet provides the link between customer service systems and a mobile field force. It delivers real time views of workflow, seamless data exchange as well as the tools to create configure and control the field application on the mobile worker’s handheld device. Communications are handled via ServiceNet, typically over a GPRS wireless network, enabling the receipt of job instructions, work schedules, including reactive work and real-time updates. In 2007 a class leading solution from 360 Scheduling was fully integrated into ServiceNet and hence in to BT’s MoD solution. ServiceNet is available as a managed SaaS (software as a service) application or for installation on a customer’s own premises.
“We are delighted that BT’s MoD powered by ServiceNet has been so successful,” said Lindsay Kennedy, AirVersent’s UK Managing Director. “BT’s choice of ServiceNet for a section of its own field force is a ringing endorsement of our solution which continues to grow in maturity thanks in no small part to the support we have received from BT. With new backing and the growing acceptance of managed service solutions we have high hopes for the further success of the ServiceNet platform across all geographies, continued Kennedy.
