19th February, 2009, Hemel Hempstead - Telephonetics VIP is pleased to announce the introduction of Confirmer, a highly scalable solution that allows organisations to quickly and efficiently contact groups of people to deliver vital information in time critical situations. These situations range from minor to major and even daily activities.
In today’s economic climate, organisations are under pressure to reduce costs and improve efficiency whilst making better use of available resources. Communicating with groups of people and gathering their responses much faster than any human operator does, Confirmer provides multiple methods of contact including telephone, email, SMS and pager in emergency or non-emergency situations, where a response and a log of the interaction may be required.
Confirmer automates error prone and slow manual calling methods, where the time taken to contact people is often drastically underestimated. This is without taking into consideration the fact that contact details may be out of date and people may not respond immediately. Often cascaded messages become distorted or outdated by the time they pass through several intermediaries, Confirmer solves this issue.
Available 24x7, Confirmer delivers a consistent and accurate message using a pre-configured or an ad-hoc ‘Campaign’. Campaigns can be started and stopped manually using a secure browser interface, or via a phone. Alternatively, Campaigns can be scheduled to start at pre-defined times in the future. In order to maximise accuracy and minimise the maintenance overhead, contact details can be kept up to date with regular automatic imports from existing sources. Importantly, Confirmer can perform ‘dry runs’ for compliance with operational procedures without affecting day-to-day call handling or staff resource.
Providing organisations with a flexible, cost effective and multi-purpose mass notification solution, Confirmer meets organisations’ individual needs and makes best use of available resources. It is particularly useful for providing key information and confirming that a person has received this, during predictable events such as fire alarms, infection outbreaks, crash team testing, and IT outages.
Sheffield Teaching Hospital NHS Trust is just one organisation who has chosen Confirmer for message notification.
“The complexity and size of our organisation means that a ‘manual’ telephone cascade of information is no longer practical. Confirmer gives us the ability to reach large numbers of our staff with a critical message in a meaningful and realistic timescale. Confirmer’s “rules-based” approach, together with the ability to devolve responsibility for maintenance of data, will allow us to extend and expand its use within the organisation.” explains Ian Purdy, Telecoms Manager, Sheffield Teaching Hospital NHS Trust.
Mike Matthews, Director of Product Management, Telephonetics VIP concludes “It is essential that any mass notification solution is not only flexible but also gives the organisation the confidence that all the required contacts will be notified and responses collected. Knowing Confirmer will try and try again provides extra assurance that people are reached at crunch time.”
