ASC Emphasizes its Workforce Optimization Solutions for Contact Centers

Hoesbach/Germany, February 5, 2009 – ASC (www.asctelecom.com), a leading global provider of innovative solutions to record, analyze and evaluate communications, is a co-sponsor of the Call Center World 2009, February 16th to 19th, at the Estrel Convention Center in Berlin, Germany.

With over 7,000 participants, the exhibition and conference represents one of Europe’s largest events for call centers, service providers, knowledge transfer and networking. Over 260 exhibitors from 10 countries will present their products and services, and 60 speakers are expected.

At its booth, 4C2a, ASC will showcase the latest technology for workforce optimization through quality monitoring and speech analytics. In addition, Harald Zapp, Chief Operating Office of ASC, will give a special company presentation titled, “Workforce Optimization for Contact Centers.”

Mr. Zapp says, “We will demonstrate the many capabilities of quality monitoring including practical implementation by enterprises in conjunction with process optimization, work council conformity and adaptation to customer-specific requirements.

“In addition, we will address technical considerations such as interfacing with workforce management systems, flexible integration with existing CTI and telephony solutions, scaleability and cross-location solutions.”

Mr. Zapp will also describe an fundamental need for quality monitoring solutions to improve training and coaching for agents in contact centers, to meet compliance requirements for the financial industry, and to make private and public security services more efficient during emergency situations.

We would like to invite you to the ASC booth to hear more about the capabilities of ASC in the speech given by Harald Zapp.

ASC Company Presentation at Call Center World 2009
February 17, 2009, 12:00 - 1:00 p.m., Messeforum Hall 4
Workforce Optimization for Contact Centers
Harald Zapp, Chief Operating Officer, ASC telecom AG