Active VoIP Recording Combines SIP and XML in Cost-Effective System

Hoesbach/Germany, January 7, 2009 – ASC (www.asctelecom.com), a leading global provider of innovative solutions to record, analyze and evaluate communications, today announced it will demonstrate its new version of EVOip for Cisco, an active VoIP recording solution combining SIP and XML, at Cisco Networkers Conference in Barcelona, Spain, January 26-29, 2009, in the World of Solutions Area, booth E12.

The conference will attract thousands of IT and technical professionals responsible for Cisco-based purchasing decisions. It will feature over 200 technical sessions on the latest networking technologies, and the World of Solutions area will showcase innovations by prominent partners to enhance performance, productivity and security through Cisco-compatible and Cisco-certified systems.

Harald Zapp, Chief Operating Officer of ASC, said, “Our latest version of EVOip for Cisco marks an exciting new breakthrough in VoIP recording technology. By combining SIP with XML, we can integrate ASC’s recording solution into more customer environments than ever before, and we can do it with increased efficiency and lower cost. This system, generations ahead of our competition, demonstrates the wisdom of our policy to invest about one-fifth of our revenues in research & development.”

The new system executes VoIP recording using SIP, with data stored in an XML format. It provides real-time call tagging and enhanced search-and-replay while avoiding the need for a CTI server or proprietary protocols for TCP/IP. The solution may be easily and efficiently customized for nearly any customer environment.

SIP is rapidly becoming a standard telephony protocol in contact centers because it facilitates the integration of third-party applications, enables encryption and avoids the need to invest in expensive proprietary hardware. SIP also lets call centers protect their previous investments by helping to incorporate their existing infrastructure with new solutions.

XML may used to provide call data in a SIP message. XML’s standardized architecture provides clearly structured, customer-specific information to the recording system and also may be adapted for nearly any customer requirement.