-Additional ASC research & development center
-Up to 25 new jobs for highly qualified I.T. specialists
-Collaboration in creative environment with international research facilities

Hoesbach/Germany, December 8, 2009 – ASC (www.asctelecom.com), a leading global provider of innovative solutions to record, analyze and evaluate multimedia-based communications, today announced the formation of ASC Software Solutions GmbH, a newly established subsidiary in Saarbrucken, Germany. The company will develop business process optimization software for ASC telecom AG and will generate 20 to 25 new jobs for highly qualified I.T. specialists. The new subsidiary will expand ASC’s research and development capacity and reinforce its steady growth.

ASC Software Solutions will start business operations on January 1, 2010 and will be led by Ludwig Kuhn who has been appointed Managing Director. He studied information science, philosophy and information technology (MA) at Saarland University. Subsequently, he taught at the university and worked as an executive tutor. Ludwig Kuhn gained experience of more than 15 years as Managing Director of several successful software companies, most recently at EUROKEY Software GmbH.

“Saarbrucken is the ideal location for our new high-tech subsidiary,“ said Guenther Mueller, Chairman & CEO of ASC telecom AG. “We already collaborate extensively with contacts from Saarland University and the University of Applied Science of Saarland and will now gain greater access to their highly qualified graduates.”

Mr. Mueller noted that leading international research facilities, including DFKI (German research center for artificial intelligence) and the Max Planck Institute for Information Science, are located in Saarbrucken as well.

Ludwig Kuhn, the new Managing Director of ASC Software Solutions, added, “We will research the capture and analysis of unstructured data in phone calls, screen activities and video recordings through state-of-the-art technology, developed and tested in close cooperation with internationally recognized facilities in Saarland. For example, voice recordings can now be transcribed and delivered to many applications for subsequent processing.”

ASC telecom AG and ASC Software Solutions will strive to develop innovative speech technology for improved service quality and optimized processes in all business sectors. The integrated analysis of customer interactions lets clients significantly increase their process efficiency and therefore guarantees improved customer service and competitive outcomes. Companies achieve differentiation through increased foresight and more targeted, pro-active service.

The capability to integrate systems for Customer Relationship Management (CRM), Workforce Management (WFM), Business Processes Management (BPM) and Business Intelligence is nearly unlimited because of their flexible interfaces.  ASC develops and delivers these integrated products for different markets, including contact centers, financial institutions, airports and public safety organizations, and adapts them to meet customer requirements.