Avaya IP Office experiences fastest growth period since debut, with 50 percent sales increase in past two years

    Company hits sales of 10 million lines of IP Office, extending global leadership in SME market

    SMEs around the world choosing Avaya IP Office to enhance real-time collaboration, mobility and customer service capabilities

Basking Ridge, NJ – Avaya, a global provider of business communications and collaboration solutions and services, today announced the 300,000th shipment of Avaya IP Office[1], the company’s flagship real-time collaboration solution for small and medium-sized enterprises (SMEs). This latest milestone highlights Avaya’s accelerating momentum in the SME market—with a 50 percent increase in IP Office sales in the past two years—as more small and mid-size businesses seek a simple, yet powerful way to gain the full benefits of unified communications (UC) and customer experience management capabilities.

Since the debut of Avaya IP Office, Avaya has established itself as the overall global leader in the small and mid-size communications market[2]. According to Dell’Oro research analysis, Avaya has sold more than 10 million lines of Avaya IP Office during the past 10 years.

“This has been a banner year for IP Office, and the customer response to our latest version has been immense,” said Mark Monday, vice president, Product Management Collaboration Platforms and Endpoints, Avaya. “Through unique mobility apps and scalability improvements, IP Office users are finding real value in a solution that brings big business capabilities to SMEs of all kinds. We’re working to bring more Avaya IP Office innovations to market, and expand what is possible in SME communications.”

The latest version of Avaya IP Office was introduced in July 2012 with a range of new capabilities for real-time collaboration. This includes access to Avaya’s advanced mobility application—Avaya Flare® Communicator—via Apple iPad tablets, new centralised management features and security options, and improved scalability of up to 1,000 users per site to help mid-size companies manage networks more effectively.

Avaya IP Office Customers Driving Collaboration’s Next Wave
Avaya IP Office users span a range of industries and sizes, from companies as small as 5 users to SMEs with hundreds of employees across several sites. Recent customers include: Cell Signaling Technology, Inc., a 450-person biotechnology research products provider in Danvers, Mass., which is installing IP Office to help deliver fast and accurate information to customers; the government organization of the City of Taylor, Michigan with more than 400 employees; and the Duluth Entertainment Convention Center (DECC), a multi-purpose arena and convention center located in Duluth, Minnesota, which uses IP Office to speed collaboration across a world-class sports, entertainment and special events facility.

Customer Quotes:
Cell Signaling Technology, Inc.
“As a company dedicated to developing and delivering high-quality innovative research tools, we rely on the latest mobile collaboration and contact center solutions to ensure the highest levels of satisfaction amongst our customer base of researchers.  Moving to Avaya IP Office Server Edition will help keep our more than 70 scientists—who personally deliver technical and customer support—connected to customers and in communication with each other from any facility or mobile device. This is critical in serving busy researchers who need thorough, accurate and fast information. Having Avaya IP Office communications in place will help us keep satisfaction and productivity on the rise as we grow.”
-Carlos S. del Castillo, manager, IT Infrastructure, Cell Signaling Technology, Inc.
Installation from Avaya authorized partner, Vive Communications.

City of Taylor, Michigan
“With over 400 government employees serving the City of Taylor, Michigan – from police and fire departments to zoning and public works – we have to ensure that our communications remain intact across multiple locations and in the field. Our building inspectors, for example, need to be able to communicate quickly with internal departments while at off-site locations during inspections. The one-X Mobile features of Avaya IP Office help them accomplish this via their mobile devices, and the City of Taylor will soon expand these real-time collaboration capabilities to include presence and chat, and the use of tablets.”
-Snehal Patel, technology director, City of Taylor

Duluth Entertainment Convention Center (DECC)
“Operating a large convention center requires a keen eye on costs and flexibility, without sacrificing advanced communications. Avaya IP Office does just that, enabling us to be effective at deploying real-time collaboration capabilities for trade show booths, meeting spaces or call centers, while delivering up to 50 percent in savings. This latest Avaya IP Office milestone demonstrates its momentum, and we’re looking forward to experiencing the company’s next set of innovations.”
-Jeff Stark, venue operations director, DECC

Additional Resources:

    Avaya IP Office

[1] Based on Avaya internal calculations
[2] IP Office figures based on Dell’Oro analysis measuring SME market share of the hybrid small category since 2003