Azercell’s award-winning contact centre, based on Avaya technology, receives international certificate of compliance

Azercell recognised for its contact centre at the Call Center World Forum 2012 in Moscow

MOSCOW, Russia – 3 May 2012 – Avaya, a global provider of business communications and collaboration systems and services, today announced that Azercell, a leading mobile operator in Azerbaijan and part of TeliaSonera, has received an international certificate of compliance for its award-winning contact centre. The certificate, awarded on the basis of the contact centre meeting EN 15 838[1] requirements, guarantees the highest level of customer service, reliability and cost-effectiveness.

Azercell is the first company in the TeliaSonera Group and the only company in the CIS (Commonwealth of Independent States) region to have met the EN 15 838 standard. An audit was carried out by the International Institute for Certification of Contact Point (International Contact Center Certification Institute - ICCCI), an independent organisation which evaluates the quality of contact centre service.

Avaya has been delivering contact centre solutions to Azercell since 2003 with integration and support provided by Avaya Gold Partner, R.I.S.K. Azercell was recognised for its outstanding contact centre operations at the Call Center World Forum 2012 in Moscow.

Quotes
“This certification achievement is a great example of the quality of our products and solutions and our contact centre expertise. This announcement highlights Avaya’s commitment to bringing The Power of We™ to every Avaya customer to help drive faster collaboration, smarter decisions and better business results.”
- George Sanadze, Avaya Technical Director in Russia and CIS

“We’re one of the only companies to truly recognise the need for professional contact centres and over the past 15 years, we’ve invested in technical solutions from Avaya working in partnership with R.I.S.K. Meeting the requirements of the European standard is a true testament of our continued commitment to providing quality customer service worldwide.”
- Sabina Zamanova, Head of Communications, Azercell

“Avaya’s solutions and expertise in the contact centre space have played a key role in the success of Azercell’s contact centre. We’re pleased that our joint work with Avaya is being recognised and that we’re helping to deliver excellent results. We plan to continue working with our business partners and customers for future opportunities.”
- Ramil Ayyub, Commercial Director of R.I.S.K.