Consumerize Any IT Service - Physical, Virtual or Cloud - with Independent IT Service Catalog for ServiceDesk ITSM

SERVICE DESK UK - Apr, 24, 2012 – Biomni, the pioneer of User-Centric Enterprise Service Catalog and Request Fulfillment solutions, today announced integration with ServiceNow, making the powerful ITSM solution even more consumable by businesses end-user customers.

With the new Application Programming Interface (API) to Biomni’s independent, customer-focused service catalog, IT Departments easily and quickly optimize ServiceNow operations and provide a single point of contact for viewing and requesting new IT products and services. Biomni offers integration options to the most widely deployed ITSM suites, Cloud/Virtualization vendors, Systems Management products and Financial/Human Resources systems.  The new ServiceNow API is immediately available through the Biomni community website which can be accessed here.
 
“To achieve Self-Service success, IT Departments must deliver a rich, intuitive online experience,” said Roy Illsley, principal analyst, Ovum. “Now is the time to challenge current IT thinking and propose new and different ways of doing business.”

Stop Defaulting to Incumbent Service Desk Tools 
Biomni’s library of APIs enable IT Departments to achieve greater agility and provide recognizable business value with a rich, intuitive IT service catalog experience.  An iTunes-like approach to Service Catalog delivery makes it easy for end-users to understand which IT services are available to them - based on their specific job role – and Biomni aids them in consuming those IT services in a non-technical way.

“Corporate IT customers are savvy consumers and expect an environment that can be easily understood when ordering software, hardware and services,” said Angus Gregory, Chief Executive Officer, Biomni. “There are many benefits for adopting a specialized Service Catalog from increasing self-service to defining and controlling what is offered. Service Desk tools are predominantly designed for an IT audience; the language used and the level of information and functions offered are not consumer-friendly.”

APIs help define global business
Biomni solutions go well beyond the orchestration of tasks and enhance the end-user’s experience in the front office – regardless of the back office IT system.  A service-oriented approach offers organizations the most cost-effective, powerful, and easily configured dedicated Front Office solution for IT.

Other APIs from Biomni are available for:

- ITSM suite solutions: BMC, HP, CA, ServiceNow, Symantec, 
- Cloud/Virtualizations: VMware, Citrix, CloudStack, Amazon Web Services, Rackspace, Microsoft 365, IBM SmartCloud
- Systems Management: Symantec ITMS7.1, Microsoft SCCM, Qwest Software
- Financial/HR: SAP, Oracle, PeopleSoft