22 May 2012 - Bonotel Exclusive Travel, one of the leading receptive operators, offering Luxury Hotels and Resorts, Upscale Boutique Hotels, and National Park Accommodations throughout the United States, Caribbean, Canada and Mexico has selected Triometric’s Web Services Analyzer to drive business intelligence and operational insight from their XML based web services traffic.
Triometric Web Services Analyzer monitors the performance of web services and extracts key business data from Bonotel Exclusive Travel’s inbound and outbound XML traffic to provide real-time alerting, operational insight and business intelligence reports covering search patterns, look-to-book ratios, inventory planning and revenue management.
“After implementing Triometric’s Web Services Analyzer into our system we quickly detected several IT and network related problems we didn’t know existed” says Gideon Marken, Technology Advisor at Bonotel Exclusive Travel and continues “We have also identified some high look-to-book ratios and are now educating our commercial team on analysing this data and working with our clients to improve conversion rates."
Faisal Sublaban, Vice President of Business Development & Contracting at Bonotel Exclusive Travel adds “Triometric’s business and operational visibility has not only helped us gain a better understanding on how our business is currently meeting demand but it also allows us to be more creative in how we add new features to improve our capabilities."
Triometric and Bonotel Exclusive Travel have worked in collaboration to identify key operational metrics and the business intelligence needed to improve visibility to support performance and commercial objectives.
“Understanding customers’ behaviour and suppliers’ performance on delivering the right products at the right time is essential in the online travel industry” says Jonathan Boffey, Business Development Director at Triometric and adds “Triometric’s XML monitoring and business data extraction technology can be implemented at both channel-ends of any travel web service connection providing the crucial business intelligence needed to make better data-driven decisions."
