Butler Group Audit Rates Confirm® as a Leader in Infrastructure Asset Management Systems

New Technology Audit by Butler Group Hails Pitney Bowes Business Insight’s Confirm® as Impressive, Comprehensive Modular Software System Helping Government Agencies to Eliminate Avoidable Contact, Meet NI14 Requirements and Connect All Members of the Value Chain

Windsor, Berks UK, 17 December 2009 – Pitney Bowes Business Insight (PBBI), a global provider of location and communication intelligence software, data and services, today announces that a new Technology Audit by Butler Group, the IT End User division of Datamonitor plc, rates PBBI’s infrastructure asset maintenance management system, Confirm® as a market leading solution in the UK, providing independent endorsement of the system’s capabilities to deliver significant operational efficiencies to public sector organisations.

The Technology Audit is published as Pitney Bowes Business Insight announces the release of Confirm v9.0, an important software upgrade developed in consultation with customers, which delivers significant enhancements and addresses changes in government directives and industry codes of practice. 

The Butler Group Technology Audit delivers a comprehensive review of Confirm®, providing a high-level, strategic overview of the technology, covering areas such as business issues, technology features, and deployment considerations.

“With PBBI’s impressive lineage of more than 20 years of providing software and services to the UK public sector, Confirm® delivers functionality built on extensive experience gained from hundreds of deployments,” said Sarah Burnett, Senior Analyst at Butler Group.

Addressing key capabilities for some of the 150-plus modules in Confirm®, the Butler Group Technology Audit highlights the specific operational efficiencies to be gained for roads and highways, street lighting, bridges and structures, UKPMS, street works, property maintenance, grounds, trees and cleaning & refuse and remarks favourably on scalability and mobile working capability.

The audit quotes:
“Confirm® could help the public sector with its requirements to eliminate avoidable contact and meet National Indicator NI14 compliance.  A simple example is linking a work order with an enquiry from which it initiated.  The contractor updates the works order, which in turn updates the enquiry, which in turn sends a “keep me in the loop” email to the customer who first reported the incident and so on and simultaneously updates the CRM system.”

“In the current economic climate there is increasing pressure for public services to operate efficiently and control spending while continuing to improve the quality of the services they provide,” said Dominic McNeillis, Product Marketing Manager, EMEA, Pitney Bowes Business Insight.

“The Butler Group Technology Audit couldn’t have come at a better time to highlight the powerful capabilities of Confirm® to equip public sector organisations with a single, modular infrastructure asset maintenance management solution to help streamline operations, realise efficiency gains and provide publicly-stated service levels through the more effective use of technology.”

The Butler Group Technology Audit for Confirm® is now available to download at http://goto.pbinsight.com/confirmbutlerreport/

Visit the Confirm blog – http://confirm.pbbiblogs.com - for topical information and insights regarding public sector infrastructure asset maintenance management.