03 November 2008

Pizza emporium outsources all email and intranet functionality for its 100 branches to concentrate on delivering fantastic customer service and providing top quality food

Fareham, Hampshire, UK,

Papa John’s pizza emporium has outsourced all its internal communications to Cobweb Solutions to streamline e-contact with its 100 branches across the UK and Ireland.  Cobweb, the UK’s largest provider of Hosted Exchange services, manages and provides support for all email and intranet functionality, enabling Papa Johns’ to concentrate on delivering fantastic customer service and providing top quality food instead of wasting time administering and overseeing its IT.

Using Microsoft’s Hosted Exchange Services Cobweb is providing Papa John’s with an outsourced email facility that is enabling each branch to communicate directly with the company’s HQ, also know as the Restaurant Support Centre (RSC).  Using the system, the RSC can send information on new products, training and menu changes whilst local branches can email requests for additional support and extra information. 

Previously, the RSC had to rely on branch managers using personal email addresses from their home PC or laptop, which made it very difficult to identify which branch was getting in touch and impossible to maintain regular contact.   The new system gives every shop its own email address, relating to their location e.g. [email protected] enabling the RSC to identify immediately who is getting in contact.  The system is accessible via the branches’ electronic point of sale allowing employees to send and read emails without leaving the counter unattended.

“As a franchise business, it is vital that we remain in contact with all our local branches to ensure brand continuity and maintain service levels,” commented Kim Kenley, IT Director, Papa Johns. “But we realised that implementing and managing an IT infrastructure ourselves would be time consuming and expensive.  With the Cobweb solution we don’t have to even think about the system, we know that it will always ‘just work’ allowing us to concentrate on what we do best; making great pizzas and providing excellent customer service.”

Cobweb is also providing Papa Johns’ with an internal intranet through Microsoft’s Sharepoint solution, which the company is using to store communication documents, such as FAQs, training guides and ‘How to’ information.  The system can be accessed by all employees at anytime as a self-serve facility ensuring that all users are working from the most current version of each document.

“More and more businesses are waking up to the cost saving and hassle-free benefits of outsourcing their IT,” commented Mark Adams, Managing Director, Cobweb Solutions.  “By paying on a per licence basis, Papa Johns does not have to worry about investing in hardware, ongoing upgrades and excess email boxes.   We take care of everything for them and add more licences as the company continues to expand.”