Multi-channel Voice of the Customer programmes boosted by mobile solutions

London, UK and Oslo, Norway and New York, NY: 9 May 2012: Confirmit, the leading global software provider for Customer Experience, Employee Engagement and Market Research today announced business highlights from Q1 2012.

The company experienced a 34 percent increase in revenue from mobile solutions over the same quarter last year, following the 2011 acquisition of Vancouver-based mobile company, Techneos.  The combined company offers best-in-class technology that keeps pace with demand as more companies leverage mobile devices in successful multichannel feedback and research programmes.

Other Q1 highlights include:

• 100 percent platform uptime of the Confirmit Horizons on-demand enterprise feedback and Market Research platform for web based data collection;
• High renewal rate, including a significant number of customers renewing seven figure contracts;
• Continued customer acquisition and expansion across numerous markets, with increased traction across the VoC market, including new business from one of the largest global insurance companies whose customer loyalty programme will be powered by Confirmit Horizons platform.
• An impressive client roster that includes A&N Media, Barnes Research, Best Buy, British Airways , British Standards Institute (BSI), Dow Chemical,  Farmers Insurance, GlaxoSmithKline, Halifax Bank of Scotland, Hoffman LaRoche, HSBC, Ipsos, Morehead Associates, Nasdaq, Nielsen, The NPD Group, Royal College of Surgeons, Symantec and WorldOne.
• The launch of a new Global Solutions team, as well as increased focus on the fast growing VoC market with significant investment in the company’s VoC practice team, dedicated to enabling customers to build industry leading VoC programmes. Confirmit will invest heavily in both teams over the coming year to meet increased customer demand for these services.
• Winner of  Customer Interaction Solutions® Magazine’s 2011 Product of the Year Award for the Confirmit Horizons Version 16 and Feature Pack, which offer businesses a highly productive, scalable and secure environment in which to work.

Justin Alderson, Managing Director, Aurora Market Research, comments: “We’ve been using the Confirmit Horizons platform for many years, and have made full use of its powerful and flexible capabilities to exceed our clients’ expectations. Increasingly those expectations extend to using the mobile channel as a core part of research programmes. Confirmit has been really innovative on the mobile front and I’m confident that Confirmit will continue to evolve and embrace emerging technologies, enabling us to deliver fantastic multichannel projects to our clients and meet the objectives they need addressing.”

“In 2012, Confirmit continues to enable customers to increase the impact of their VoC strategies and improve ROI with a comprehensive end-to-end platform,” says Henning Hansen, President and CEO, Confirmit. “The mobile channel will continue to grow as more organisations take advantage of multichannel strategies to deliver insight. Confirmit is ideally placed to support these organisations as their needs evolve.”

Confirmit has received unprecedented interest and demand for its upcoming series of roadshows, taking place in May and June. The roadshows will feature top analysts and industry experts from leading organisations discussing Voice of the Customer and mobile best practices. Visit www.confirmit.com for more details.