Complimentary events in London, New York, San Francisco and Toronto bring VoC best practices and actionable insight to a worldwide stage

London, UK and Oslo, Norway and New York, NY: May 15, 2012: Confirmit, the leading global software provider for Customer Experience, Employee Engagement and Market Research, kicks off its 2012 Voice of the Customer (VoC) global roadshow this month. Customer experience executives and professionals charged with strategy and implementation of VoC programmes can register online to hear about best practices for building a truly multichannel VoC programme. All sessions in the Confirmit Voice of the Customer global tour are free of charge (subject to availability).

Leading B2B and B2C companies, not-for-profit and government organisations, media partners and analysts will collaborate on the Confirmit global tour to discuss how to design a successful customer experience programme; create a unified and actionable view of all customer feedback; and ensure ROI based on real world situations. 
 
On June 12th at the San Francisco event, Gregson Siu, Vice President, Ariba Business Operations, will share his best practices for translating VoC data into actionable business insight. According to Siu, “VoC programmes have matured from a nice-to-have to critical for business success. The most effective programmes layer key customer data with the customer voice to drive company success.”

Confirmit Voice of the Customer global roadshow stops include:

London – May 21 at the New Hilton, Heathrow – featuring Louise Bevan, Global Director, Customer Insight & Engagement, BSI and Forrester senior analyst and VoC expert, Jonathan Browne.

New York City – May 23 at The Midtown Executive Club – featuring Sonia Esfahbodirad, Erie Insurance and the latest VoC research from Forrester analyst Adele Sage.

San Francisco – June 12 at the Sir Francis Drake Hotel – Gregson Siu, Vice President, Ariba Business Operations and Bob Thompson, editor at CustomerThink.

Toronto – June 21 at the Ritz Carlton – Steve Mast, President of Delvinia, and front-line VoC practitioner Rick Bedard, Director of Training Operations, FlightSafety International, share their experiences and advice for VoC best practices.

Additional details and event registration here.

“The Confirmit 2012 roadshow is specifically geared toward companies searching for proven and effective ways to engage customers, employees and research respondents across multiple channels,” said Karine Del Moro, Senior Director at Confirmit. “The sessions will explain how to build comprehensive end-to-end VoC programmes and provide guidance on how companies can use such programmes to collect actionable insight that drives decision-making, promotes customer-centricity, and generates return on investment.”

The roadshows have received unprecedented demand from VoC and Customer Experience Management professionals, but some registration opportunities remain. Visit www.confirmit.com for more information.