Confirmit Receives 2009 Product of the Year Award Presented by Customer Interaction Solutions® Magazine

…Confirmit Contact Center Solution Honored for Exceptional Innovation…

New York, NY and Oslo, Norway – Feb 4th, 2010: Confirmit, the leading global vendor of software for Customer Feedback, Employee Feedback and Market Research today announced that the Confirmit Contact Center Solution has received a 2009 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982.

“I’m delighted that Customer Interaction Solutions has recognized the Confirmit Contact Center Solution,” comments Pat Molloy, Chief Strategy Officer, Confirmit. “We’ve seen increasing demand from contact centers for a feedback solution that incorporates both Web and IVR channels to gather feedback quickly and effectively, in the way that suits the customer. By understanding the Voice of the Customer, contact centers can improve agent engagement, boost customer retention and reduce costs.”

The Confirmit Contact Center Solution enables contact centers to systematically gather feedback through any channel and deliver that feedback in real time. The solution combines live exception handling with customized reports to allow immediate resolution of outstanding  issues, as well as dashboards that provide a strategic view of customer satisfaction.

“I am pleased to honor Confirmit for its hard work and success. The Confirmit Contact Center Solution has demonstrated excellence in contact center technologies as well as providing ROI for the companies that use them,” said Rich Tehrani, CEO, TMC. “For 12 years, Customer Interaction Solutions magazine has been honoring innovative companies for their contributions in advancing technologies and application refinements,” he added.

The 12th Annual Product of the Year Award winners will be featured in the January 2010 issue of Customer Interaction Solutions magazine, www.cismag.com.

For more information about the Customer Interaction Solutions’ 2009 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.