Visualfiles to support business growth, help deliver enhanced customer service

London, 22 July, 2009 – LexisNexis, a leading global provider of Practice and Productivity Management solutions, today announced that Consumer Credit Litigation Solicitors (CCLS), a Manchester-based legal firm, has chosen to deploy Visualfiles, LexisNexis’ industry-recognised case management system. Selected post a tendering process, Visualfiles will deliver business efficiency, enhance customer service and improve overall management of the practice. The solution is currently being deployed on over 100 desktops across CCLS’ offices in Manchester and Newark, Nottinghamshire.

The firm chose Visualfiles for its web functionality, product quality, flexibility and customisability. In addition, CCLS was impressed with the system’s ability to support its business growth aspirations and LexisNexis’ long term product development roadmap for this solution.

Visualfiles will automate the firm’s business processes – from case inception through to closure – facilitating more effective and faster handling of cases and matters.  CCLS provides legal advice and representation on consumer credit litigation matters where the financial contracts are flawed, invalid or unenforceable. This includes high volume legal areas such as car finance, unsecured loans and mortgages, and credit cards.
 
Visualfiles will also enable CCLS to deliver an enhanced customer service through improved communication between the practice and its clients. The solution offers portal-based access to the case management system. CCLS will be able to set up an extranet to allow its case handlers and team of external legal advisors to share information and updates on case matters in real-time. This in turn will facilitate faster, accurate and up-to-date communication with customers on case matters.

George Whalley, Practice Manager at CCLS, commented, “As a young practice with ambitions to grow, selecting Visualfiles as our case management system is perhaps one of most critical technology decisions we have made. We were looking for a solution that offers comprehensive functionality to meet our current needs, but one that can scale with the business and be customised to become a more bespoke solution in the future. Visualfiles fit the bill.”

Whalley added, “We were also very impressed by the Visualfiles team. Clearly they understand the needs of legal firms and have the skills and knowledge to match those requirements.”

Tim Cheadle, General Manager, LexisNexis Practice and Productivity Management, added, “CCLS’ approach to technology deployment is very forward looking. It is putting solid foundations in place upon which to build its business. Visualfiles is ideal for a high-volume legal business such as CCLS – it will automate the repetitive business processes allowing the fee-earners to concentrate on the more crucial aspects of cases and matters. We are looking forward to working with the practice.”