Switzerland, Friday, September 21st, 2012:

CustVox, the number one CEM solution provider and consultancy firm in Italy, has just announced an agreement with Euteco Loyalty Partner, a specialist consultancy company dealing with Net Promoter Score (NPS).

Euteco Loyalty Partner (http://www.euteco-nps.it/), is an expanding CEM consulting company in Italy, which specializes in assisting businesses to manage/raise their Net Promoter Score (NPS). A business requirement for the company was to find a tool, which could capture, analyze and measure customer feedback data in real time.

CustVox is the developer of one of the top Customer Experience Management (CEM) unified VoC (Voice of the Customer) solutions currently available. With a host of Italian based businesses already using CustVox as its nerve center for CEM strategies, including NTV, Webank and Sky, alongside the opening of its Milan offices earlier in the year, which is managed by Mariella Borghi, CustVox can be identified as the leading CEM solutions provider in the local Italian market.

Therefore, it really is no surprise that Euteco, when attempting to locate a CEM solution that would allow the company to improve/extend its consultancy service, would eventually settle upon CustVox as its preferred solution. This can be seen as a certainty now that CustVox has announced that a deal has been signed with Euteco to become its CEM product and consulting partner in Italy.

CustVox, which has an impressive record of accomplishment in deploying its state of the art solutions in to a range of international companies, across multiple markets, believes that it will allow Euteco to leverage the value of the commitment that CustVox has demonstrated within the Italian CEM marketplace. This will lead to Euteco being able to improve its service to current and future clients.

Mariella Borghi, who manages the CustVox Milan office, has stated that, “We (CustVox) are fully committed to the Italian CEM arena, and are pleased to have signed an agreement with an emerging NPS consultancy such as Euteco. We believe that both companies have much to offer each other, and we look forward to a fruitful relationship as the main product partner for Euteco in Italy.”

Euteco Loyalty Partner, with Headquarters in Turin, leverages the power customer experience methodologies, in the hands of its Net Promoter Certified team, to assist companies in achieving growth. Laura Avataneo, the CEO of Euteco Loyalty Partner, is keen to state that, “Our main scope is to translate customer experience into profitable growth; to reach this important goal we believe in matching methodology and technology. This is the reason why we have decided to activate strategic Partnerships: we are Net Promoter® Partner for methodology of analysis and CustVox Partner for technology.”