Switzerland, Friday, September 28th, 2012: Federico Cesconi, the CEO of CustVox, is noted as one of the world leading talents in Customer Experience Management (CEM). He will be speaking at the Annual Optimizing Call Centers Summit, and the Annual Customer Experience Management Summit, which take place in Barcelona on 2nd of October, until the 4th of October.

The Annual Optimizing Call Centers Summit is set to open its doors on the 2nd of October, in Barcelona, Spain. The Annual Customer Experience Summit runs alongside this event within the same venue. As a silver sponsor of both events, CustVox was offered the opportunity of having their leading Customer Experience Management (CEM) expert, and one of the driving forces behind the CustVox brand, Federico Cesconi, appear as a guest speaker.

Federico Cesconi is not only one of the leading analytics experts in the world when it comes to Customer Experience Management, he is also one of the most notable speakers at events of this kind, and always gives a great performance.

At the Optimizing Contact Centers Summit Federico will be attempting to define call center best practice, and demonstrate the value of touchpoint analysis, using real time customer feedback data.

At the Customer Experience Management Summit, Federico will be presenting attendees with a walk through of a case study, which clearly demonstrates how to construct a complete 360 degree, holistic view of the Voice of the Customer (VoC). Additionally, Federico will be explaining just how this view can be exploited to gather valuable business insights.

CustVox is the developer of the market leading VoC Hub, arguably the most effective piece of technology of its kind in the world, so it is expected that Federico’s presentations will also demonstrated how the VoC Hub can become a centralized, unified tool which allows the business to action its CEM initiatives swiftly, extracting value and a great ROI at all stages of the CEM implementation.

Federico Cesconi has stated that, “I am always happy to take part in this kind of event. At CustVox we are right on the bleeding edge of CEM technology and methodology, it is a great way for me to make decision makers aware of the up to date, mature CEM model which we, as a company, now promote.”