Enterprise Alert enables ‘on the go’ management for Microsoft’s private cloud initiative
Provides a complete framework for automating notifications and communications
Successfully mobilises System Center 2012 allowing an immediate response to business critical IT incidents
Amsterdam, Netherlands, 26 June, 2012: Derdack (
www.derdack.com) today announced that the latest version of its advanced enterprise notification software, Enterprise Alert 2012, delivers enhanced remote incident management capabilities for Microsoft System Center 2012. Enterprise Alert’s Windows Phone 7 app allows direct access to the Orchestrator component of System Center 2012 so immediate remedial action can be taken, enabling IT incidents to be resolved before they can impact on business continuity or customer service.
Enterprise Alert 2012 provides a complete framework for System Center 2012 by adding automation of notifications and communications to the management of private cloud infrastructures. It uniquely uses a smartphone app for Windows Phone 7 to remotely access System Center 2012 allowing IT analysts to execute ‘on the go’ commands directly from the app without needing access to a system console. This generates the most effective, rapid and complete response to IT incidents.
By automating the management of critical IT incidents, Enterprise Alert 2012 allows IT staff to manage larger facilities without increasing operational overheads, thus building greater future proof scalability and resilience into the operational infrastructure. With high performance and throughput capabilities, Enterprise Alert helps private cloud and data center operators to meet demanding SLA commitments. Additionally, Enterprise Alert automates inbound communications to a call centre or help desk, creating incident tickets for immediate follow up and substantially reducing the workload on the support team.
Two-way ‘smart connectors’ provide plug-and-play capabilities allowing organisations to quickly integrate Enterprise Alert with System Center 2012 and benefit from higher levels of business continuity and customer service allied to greater cost efficiency and operational excellence. Enterprise Alert is proven in data centre and network operating centre (NOC) environments to significantly reduce costs and improve efficiency through advanced management of notifications whilst improving mobility for IT service staff and analysts.
Matthes Derdack, CEO of Derdack concluded, “System Center 2012 delivers a flexible platform for managing private clouds, NOC and data center environments. Enterprise Alert enhances the remote incident management capabilities of Microsoft’s private cloud initiative whilst delivering faster response times to business critical IT incidents using the full power, flexibility and convenience of a smartphone app. As an add-on to System Center 2012, Enterprise Alert significantly improves application and service availability in an environment where maximum levels of business continuity and service uptime are critical. It changes the role of IT analysts from reactive to proactive which benefits the customer via higher levels of service availability.”
Derdack is presenting a TechExpo Theatre Session on Thursday, 28 June, 11–11.30 a.m. at Microsoft TechEd Europe entitled: “Ensuring operational excellence in the private cloud with notifications and smartphone apps for Microsoft System Center”. Additionally you can visit Derdack at the TechExpo in the Partner Pavilion on booth PP11 from 26 – 29 June. For more information about TechEd Europe, visit europe.msteched.com.
