Iconic arts venue purchases Sunrise Sostenuto

Chessington, 25 June 2009. The Barbican, Europe's largest multi-arts venue and home to the London Symphony Orchestra, has adopted IT Service Management solution Sostenuto by Sunrise Software. The software will underpin the provision of IT services to the venue’s 700 staff, as well as the smooth running of business critical applications such as the website and ticketing service.

Business Systems Manager Nicholas Triantafyllou outlined the reasons for selecting Sostenuto: “As a medium sized organisation, we wanted an intuitive solution that would help us to effectively streamline our processes. Sostenuto hit the mark, without requiring an onerous implementation programme.”

Sostenuto Foundation has been implemented to facilitate the deployment of core ITIL components such as incident management in the first instance, with a view to introducing change management further down the line. From the outset, staff have been empowered to log and track their own calls, by accessing the platform’s end-user interface, Chameleon. As well as improving service to the Barbican’s staff, this measure will increase efficiencies on the service desk, in particular by reducing the number of follow up calls on open incidents.

“The experience has been very positive throughout” said Triantafyllou, “communication has been excellent and the Sunrise team has delivered on its promise.”

Sunrise Chairman Tom Weston commented: “It’s a great pleasure for Sunrise to be associated with such a renowned cultural venue, and we look forward to continuing a very fruitful relationship, helping the Barbican to achieve its IT service management goals.”