TLA wanted to replace its existing telephone system which was proving costly, clumsy, unreliable and increasingly hard to manage. The company needed a solution that would keep overheads down, require little or no management and enable its employees to be available - not just in the office, but when travelling or working from home.
TLA’s telephony needs
Denis Huré, CEO, The Licensing Agency said, "Telephony is critical to the success of our company and GoHello™ has enabled an easy to use mobile service, which our employees love and requires no technical expertise or understanding. I would highly recommend GoHello’s ALLmobile telephony to anyone wanting to move away from the restrictions and complications of a fixed-line phone system."
Being a truly global business, TLA employees are often away from the office meeting clients, prospects or visiting colleagues overseas. Consequently the company required a flexible solution that keeps workers connected, via one number, wherever they are.
At the time, TLA was using an inbound call management service, but it was paying exorbitant costs to have calls diverted to mobiles and office landlines. It was also a pre-paid service and the company was frustrated by the hassle of continually needing to top-up its credit or risk losing its phone system if it didn’t top-up in time.
TLA wanted a solution that offered it the simplicity and flexibility of using mobile phones without hassle or high costs. After a thorough selection process, the company chose GoHello.
Using GoHello
TLA transferred its existing 0208 switchboard number to GoHello, and then setup each employee with an extension of their own. When TLA’s receptionist is available, she routes calls directly to employee mobiles at no cost. When she’s not available, calls are routed via an automated voice menu. Callers can also use each employee’s individual extension to reach them directly on their mobile.
To TLA’s customers it looks like they’re calling a fixed-line number, yet as GoHello is ALLmobile the call is routed directly to an employee’s mobile phone meaning TLA staff are much more available, even when out of the office. This gives TLA the look and feel of a slick multinational firm with a reputation for outstanding client care and account management.
Key benefits that GoHello gave TLA:
• An ‘always available’, ALLmobile telephony solution
• Great cost savings
• Advanced functionality and much more flexibility
• Reliability that couldn’t be achieved with VoIP
• A system that could be setup in-house without any expensive telecoms engineers or support contracts
• A monthly fee per user, with no tie-ins
Erik Haugen, Director of Sales-International, TLA commented, “With our previous telephony solution we often felt that important phone calls were missed due to our small workforce and travelling demands.
The GoHello solution has overcome this as calls are now routed directly to employees’ mobiles. Our customers may not have noticed our new telephone system, but that can only be a good thing. By using GoHello we don’t need to worry about taking messages, keeping the office manned or costly business calls, leaving us to do what we do best…running the business.”
Why TLA are so happy with GoHello…
ALLmobile = always available
GoHello set TLA’s staff free from their desk phones. With calls directed straight to their mobiles, they can now work as if they are ‘at their desks’, whether in the office, on the road or working from home.
Great savings on phone calls
TLA made great savings by no longer having to pay to divert incoming calls to the office switchboard or their mobile phones. With all of its UK mobiles on a single group tariff it also eliminated costly landline to mobile call charges. Better still, TLA knows exactly what it is paying for with a monthly ‘all you can eat’ billing package.
Advanced functionality without the hardware GoHello enabled TLA to have all of the features of a high-end phone system without needing to buy or install expensive and inflexible hardware. Via GoHello’s intuitive web-based Control Panel, TLA was able to quickly setup its own automated voice menus (IVR), call groups, customised welcome messages, and rules for call routing in and out of office hours.
No hassle or technical skills needed
Aside from the cost savings, a key benefit of GoHello for TLA was the simplicity. With no technical skills required and no hassle, company employees could focus on their core business without having to waste valuable resources on telephony.
Up and running in no time at all
Once it decided to use GoHello, the system was up and running in TLA’s European office in just a few days – that’s including transferring its switchboard number to GoHello. Without this transfer setting up GoHello only takes minutes.
Easy to use receptionist switchboard
TLA’s receptionist found GoHello’s Receptionist Switchboard very easy to use, being able to quickly and efficiently screen and route calls to employee mobiles, or take messages that are automatically sent to recipients as texts.
Limitless flexibility
As the company now has full control of its telephone system it can add and amend extensions and keep its switchboard number for as long as it needs, irrespective of head office or branch locations and employee changes.
Any network, any handset
As GoHello works on any UK network and any mobile handset, TLA didn’t have to change its mobile operator or any of the team’s existing handsets.
Totally reliable
Unlike TLA’s previous solution, GoHello’s carrier-grade service has proven to be a reliable solution. Additionally, TLA does not need to manage its account or top-up for it to run smoothly - all of the time.
