Evaluations based on completeness of vision and ability to execute
Fujitsu today announced it has been positioned by Gartner, Inc. in the “leaders” quadrant of two Magic Quadrant reports. These are, Help Desk Outsourcing, Western Europe[1], and Desktop Outsourcing in Western Europe[2]. Both reports were published in May 2009 and are “evaluations based on completeness of vision and ability to execute”.
Fujitsu is currently responsible for the management of more than 1.5 million devices across 17 Western European countries, and supports more than 1 million users from 600+ different customers through its help desk capabilities. Fujitsu’s help desk and desktop management services incorporate “Sense and Respond®” methodology. Sense and Respond is designed to improve the end-user experience whilst addressing key expectations, such as pro-activity, automation and call reduction.
Fujitsu believes that this methodology has helped it to be placed in the “leaders” quadrant. Fujitsu also believes that the acceleration of its global delivery model has been an important development in its help desk and desktop management service provision, offering the potential to improve efficiency and protect profitability while addressing clients’ need for cost optimisation.
"It is pleasing to see where Gartner has placed us on the quadrant as, in my opinion, it underpins the progress we have made over the last three years and confirms Fujitsu as being a significant player in outsourced desktop and help desk service," said Richard Bull, director of customer services, Fujitsu, "By using standardisation and automation we are able to offer our customers significant cost savings, along with ongoing service improvement that increases business value to them."
Clients benefiting from these services from Fujitsu include: UK Department for Business Enterprise and Regulatory Reform (BERR), The Post Office and Government Offices for the English Regions. Fujitsu’s current global capabilities include Lisbon, Johannesburg, Tallinn in Estonia, Kuala Lumpur, Lodz in Poland and Costa Rica.
