ILX group promotes practical desktop solutions to help businesses protect their bottom line by cutting it support costs

...500-desktop organisation could save over £44,000 and 88 working days...

Monday 20th October 2008. Businesses are failing to reduce costs and increase office productivity when implementing new IT systems because they under estimate the level of support needed by end users, claimed ILX Group Plc today.  By providing end users with appropriate support, organisations with 500-desktop users can immediately save £44,100 off their bottom line and up to 88 working days. 

Based on industry-accepted research, the average end-user will make 1.75 helpdesk calls per month at a cost of £14 per call.  This equates to £147,000 being wasted on helpdesk support which could have otherwise be deployed on other critical business activities.

Mike Summers, General Manager, Performance Support Solutions, ILX Group plc said: “When an employee is faced with a new software package they can find it incredibly frustrating when they are no longer able to carry out simple tasks. End-users end up contacting the helpdesk, pestering colleagues or IT managers which causes a negative impact on user productivity. This is particularly problematic with large-scale implementations that tend to be phased, leading to a significant time-lag between training and everyday use.”

“Businesses are now operating in an intense economic climate – and in parallel to tightening their belts they are also trying to create a collaborative environment to integrate their home based staff*, and teams that are often dispersed in more than one office – in many cases located in more than one country.  Electronic Performance Support Solutions can help organisations to reduce the cost of training staff while increasing productivity and performance. They can empower an employee to perform tasks with a minimum amount of external intervention or training. Intuitive training solutions like “ILX desktop support tools” provide ‘on-the-job’ answers to basic problems and have been shown to reduce helpdesk calls by 30%.”

ILX offers Desktop Performance Solutions for Microsoft Office 2007, Windows Vista, Window XP, and Microsoft Office 2003, as well as Lotus Notes and BlackBerry. 

For further information on desktop solutions visit http://www.ilxgroup.com/training-software.asp