80% of Irish SMEs say improving relationships with customers is a key challenge

16th May 2012, Vodafone Ireland today announced the launch of Vodafone One Net, a completely new communications solution that merges all the flexibility of mobile and the benefits of fixed into one scalable phone system. One Net has over one million subscribers in other markets and now Irish SMEs can benefit from this unique mobile only solution.

One of the key challenges currently experienced by 80% of Irish SMEs is improving relationships with customers[1] - Vodafone One Net is designed to help make any business be even more responsive to increase customer satisfaction and be more accessible to nurture new business connections.

Vodafone One Net, aimed at small to medium-sized businesses, gives you a landline number on your mobile, and also opens up a range useful call management features, helping to control calls, such as creating 'hunt groups' where a call gets routed to multiple people, single voicemail and an automated attendant (also known as an IVR). It allows every call to ring on either a deskphone or mobile phone depending on where the customer wants to answer the call. The call can then be transferred to any other deskphone or mobile phone within the business without charge.

Anne O’Leary, Business and Enterprise Director at Vodafone Ireland said, “Businesses are working differently and their customers are the catalyst - demanding better service at all times. Intense competition means businesses need to be different from competitors through service and not just price and One Net provides the edge. Small businesses can now improve their mobility and get the benefits of a hosted phone system that integrates both mobiles and deskphones.”

With free local, national and Vodafone mobile to mobile calls, unlimited internal calls across deskphones and mobile devices and no call forwarding costs between their users, Vodafone One Net helps businesses use communications to improve productivity at predictable costs. One Net is hosted on the Vodafone mobile network, there is no installation or traditional phone system maintenance costs.

For more information on Vodafone One Net please visit www.vodafone.ie/one-net or contact 1800 88 26 99.