New Family of Products designed for Enterprise Organisations, SMEs and IT Service Providers
London, UK, February 15th 2010 — Kaseya, a leading provider of IT management software, today released details of its new products for enterprise IT departments and IT service providers, which form part of its new Kaseya 2 suite of IT systems management tools. Kaseya 2 products specifically developed to meet the requirements of IT departments in large enterprises, smaller IT teams working in small to medium-sized enterprises (SMEs), and IT service providers working with multiple clients.
Using the new Kaseya 2 products, IT professionals in any organisation can streamline key tasks and processes, reduce complexity, and increase staff utilisation and end-user satisfaction.
Kaseya Enterprise Edition – created for IT teams looking to improve efficiency and handle increasingly complex IT estates through a proactive IT management model. With the ability to support thousands of PCs and devices on a variety of platforms, Enterprise Edition provides complete IT systems management through a single web-based interface, with integrated IT automation. Applications and features include:
IT automation – fully automate desktop and server tasks and procedures, including discovery, audit, monitoring, patch management, anti-virus and backup applications
Live Connect – powerful remote access functionality without interrupting the end user
ITIL-based service desk – fully-integrated incident, problem, change and knowledge base desk with full process, policy and workflow customisation
Enhanced security – granular user, multi-role and scope-based security
Reporting – centralised management reporting and messaging for enhanced communication
Small and Medium Enterprise Edition – providing comprehensive yet simplified systems management, making it easy for smaller enterprises to save time and money through effective systems management. SMEE shares much of the functionality of the Enterprise Edition but is packaged and priced for smaller IT departments looking to reduce the complexity, cost and inefficiencies of having multiple solutions. Through a single, easy-to-use dashboard, IT managers can quickly scan the entire network and proactively manage servers, workstations and mobile computing devices.
Master IT Service Edition (MITSE) - provides a robust framework for managed service delivery and is a next-generation solution for automating recurring IT tasks to extend service capabilities. It is ideal for service providers managing any number of seats that need a consistent interface to manage and automate IT tasks across their clients’ networks with ease, through an integrated, on-premise automation solution.
The product also delivers new features and applications that increase productivity, improve service levels, maximise staff utilisation and expand service capabilities while reducing cost. Building on Kaseya’s existing Managed Service Edition, MITSE provides a host of new features and applications, including:
Enhanced user interface for navigation, agent procedure and reporting
Live Connect for one-click instant remote desktop access and critical machine functions
New end-user portal with self service and service desk application with ITIL desks and templates
New desktop policy management application and desktop migration application
Enhanced Kaseya Antivirus, and Backup and Disaster Recovery application
“As IT estates increase in complexity, and the resources available to most organisations decreases, the ability to do more with less becomes a necessity. Kaseya has designed a new family of products to give IT departments the opportunity to better manage their network and help businesses run more smoothly,” said Gerald Blackie, CEO at Kaseya.
“In parallel, IT service providers must keep up with the changing market, and our tools help them not only do this, but also grow their business without additional resources. Kaseya 2 was created to make life better for IT staff, and can deliver significant business benefits to organisations of any size,” he added.
