managemycomplaints.com (MMC) has today launched the first-ever online customer complaint and feedback management service targeted at Small and Medium seized enterprises (SMEs). The service is cloud based, delivered as Software as a Service (SaaS) and can be instantly accessible for less than £2 per day. managemycomplaints.com revolutionises the way SMEs can manage customer complaints and feedback without the high cost associated with traditional software solutions but with all the same benefits. And you can try it before you buy with a free trial.

Andrew Aldred, marketing manager at managemycomplaints.com, states, “managemycomplaints.com utilises the SaaS model to provide a real-time customer feedback solution that is easy to implement and affordable. The beauty of having a cloud based application is there is no hardware of software implementation, consultancy or maintenance costs and  therefore no large initial outlay. Businesses can set up and start using their dedicated customer feedback management system in a matter of hours – not days - as long as they have an internet connection can be receiving, analysing and responding to customer feedback immediately.”
 
managemycomplaints.com offers a cost effective way to capture and manage customer feedback at any time by a computer or hand held device  - into an image based system with full audit trail . The integrated approach allows businesses to capture all types of customer feedback  whether by phone, letter, fax, email etc. in one easy to view application. This enables companies to adopt a proactive approach to managing customer feedback.

The launch of MMC has received a positive reaction from industry experts. Angie Court, Chair of the Society of Consumer Affairs Professionals in Europe (SOCAPIE), said, “At the Society of Consumer Affairs Professionals in Europe, we are constantly encouraging our members to do the very best for their customers.”

Angie, a former Customer Services Director of Avis Europe Group, continued: “I am really excited about managemycomplaints.com, a truly innovative software application.”