Customers Can Now Monitor and Analyse Application Response Time Using NAM

BARCELONA, Spain, Cisco Networkers – Jan. 28, 2009 – To help customers meet their goal of centrally managing application performance across a complex, distributed network, NetQoS® Inc. has integrated its SuperAgent® application response time monitoring technology with the Cisco Network Analysis Module (NAM). The integration combines the NetQoS SuperAgent ability to baseline and analyse application performance across an organisation with NAM’s high-resolution troubleshooting capabilities and embedded data collection capabilities.

“We have successfully tested the Cisco NAM/NetQoS SuperAgent integration and the value is evident to us in terms of performance monitoring, troubleshooting and cost savings,” said Paul Hoyle from the WAN Management Team of The California Department of Transportation. “We will be able to combine the data from our multiple NAMs with our other SuperAgent collection sources and view it all in the NetQoS management console, which will help us better understand how applications are performing across our organisation and quickly drill down to any NAM for efficient troubleshooting. Plus we get the benefit of monitoring more applications without having to deploy additional SuperAgent hardware.”

The Cisco NAM is intelligent instrumentation that provides visibility into network and application performance to help ensure the consistent and efficient delivery of applications and services. SuperAgent uses this instrumentation to deliver an enterprise-wide view of performance, volume, and availability metrics across all NAMs as well as the ability to drill into each NAM user interface for high-resolution diagnostic reporting. SuperAgent also automatically investigates the cause of problems in a way that augments the NAM diagnostics. For instance, SuperAgent can immediately launch a trace route investigation for a network performance violation.

Because data centre NAMs can also become NetQoS data collectors, customers save the cost of deploying additional SuperAgent collectors. In addition to less hardware, the integration also means easier administration for customers, who are not required to do any configuration between their NetQoS management console and their NAMs.
 
“NetQoS integration with Cisco NAM is an important development for organisations looking for enterprise-wide reporting and analysis across their NAM infrastructure,” said Matt Sherrod, vice president of product management at NetQoS. “With this integration, NetQoS performance data collection is available across the Cisco infrastructure, including Cisco WAAS and ACE. This provides customers with the key capabilities for building a comprehensive picture of the application delivery network, from the data centre, across the WAN, and into the branch office.”

A NetQoS Connector license costs $12,500, and a license is required for each Cisco NAM used as a data source for SuperAgent.