Merger of Performance and Fault Management Data Facilitates Faster Troubleshooting, Better Collaboration between Network Operations and Engineering Groups
LONDON & AUSTIN, Texas – Feb. 23, 2008 – Network first responders are more likely to resolve issues without escalation using
NetQoS® Performance Center reports that are now directly accessible within the EMC Smarts Service Assurance Manager.
The NetQoS Connector for EMC Smarts brings application response time and network traffic analysis performance metrics into the EMC Smarts management console to deliver the just-in-time data and reports network operations center (NOC) personnel need to quickly isolate application performance problems and determine root cause.
“The problem is that network operations groups often do not know about an application slowdown until a user calls to complain. Lacking the performance tools to investigate this type of problem, operations teams usually escalate the issue to an engineering group, which slows down troubleshooting and delays resolution,” said Matt Sherrod, Vice President of Product Management for NetQoS. “The NetQoS Connector for EMC Smarts is really a shrewd matchmaker, resulting in a marriage between performance and fault that better arms NOC staff to proactively monitor application performance and take action without escalation or having to learn an entirely new product or discipline.”
With the network operations personnel better able to resolve performance issues themselves, network engineering teams benefit by having more time to devote to capacity planning and higher level troubleshooting and performance issues. If escalation is needed, the
NetQoS Connector for EMC Smarts gives the NOC and network engineering teams a common language and set of reports to improve collaboration and solve problems faster.
“The integration between EMC Smarts and NetQoS will help operations personnel take troubleshooting to the next level, which often requires knowing performance-related metrics such as application bandwidth consumption or response times,” said EMC’s Bob Quillin, Senior Director of Product Marketing, Resource Management Software. “NetQoS has a comprehensive performance management platform that will expand the value of EMC Smarts for our customers and help them become more efficient at proactively identifying and solving application performance problems.”
A key differentiator of the NetQoS Connector for EMC Smarts is its bi-directional orientation, in contrast to the standard single-direction, trap-level integration offered between some performance and availability products. Not only can the NetQoS Performance Center alert the Smarts console to a problem, but NOC personnel also have direct access from the Smarts console to appropriate NetQoS performance data for quick analysis and troubleshooting. NetQoS performance metrics can be correlated to any event in Smarts, regardless of its source.
Operators simply right click on an incident in the Smarts console and select from multiple reports provided by the NetQoS Performance Center. These include protocol, host, and conversation data for every interface to understand traffic composition across the WAN, and response time break-downs by network, server or application for every TCP-based application to understand where performance issues originate. This prefiltered and summarised performance data from the NetQoS Performance Center, along with the product’s automatic investigations into incidents, helps NOC teams quickly determine the status and impact of an issue without having to log in to another product and manually correlate the data.
The NetQoS Connector for EMC Smarts pricing starts at $19,500 and is available from NetQoS as a software download. NetQoS is an EMC Velocity Partner.
