Windsor, UK - 1st October 2009: nGenera Customer Interaction Management (CIM), a division of nGenera Corporation and a global leader in next-generation customer experience software solutions, today announced that Gartner, leading information technology research and advisory company, placed nGenera CIM in the “Visionaries” quadrant of their 2009 Magic Quadrant for eServices authored by analysts Johan Jacobs and Michael Maoz.

According to the report, “Gartner has once again observed that, during the past 12 months, 87% of multichannel product buyers preferred an e-service suite solution as opposed to a stand-alone single-channel or point based product. Initially, buyers only require support for two to three channels; but, as time goes by and organizations mature, the other channels get switched on. Buyers in 2009 are anticipating this and buying solutions that will support multiple channels from the outset. The RFPs typically include the requirements for multiple channels that will be deployed in the future, even though a single channel is needed in the short term.”

“We are consistently winning business in competitive deals. We believe this demonstrates that our solution suite and individual modules meet customers’ immediate needs, and that our product vision supports their future initiatives,” said nGenera CIM General Manager, Wade Pfeiffer.