SpinVox and Mutare Software voicemail-to-text solution eliminates ‘message light dread’ for Nortel enterprise users.

New York and Schaumburg, IL. – October 14, 2009. Voicemail management in the enterprise just got easier with the availability of new speech-to-text conversion capabilities in the Nortel CallPilot Unified Messaging portfolio.

Eliminating the time-consuming need for people to listen to and transcribe traditional voicemail, Mutare EVM with SpinVox Speech-to-Text takes the spoken content of a Nortel CallPilot voicemail, converts it to text and delivers the message with personalized Caller ID (name, email and phone number) and optional audio attachment to up to five email accounts or any Smart phone, PDA or mobile phone.

A joint development by SpinVox and Mutare Software, Mutare EVM with SpinVox Speech-to-Text, also known as Visual Voice, is an application implemented in Enterprises as a server-based software solution, it merges voice and data into one unified messaging experience and is compatible with any email system or Internet-enabled device. It enables business users to process voicemail up to four times faster as they can now prioritize, forward, file, copy and delete converted voicemail messages with the same ease and convenience of email, improving individual productivity, customer responsiveness, and workgroup collaboration.

“Today’s business environment is more fast-paced than ever with many workers highly mobile and under constant pressure to multi-task in order to meet urgent project deadlines, service customer needs or manage partner relationships,” said Ben Crown, CEO of Mutare Software. “The SpinVox and Mutare Software powered Visual Voice capability for Nortel CallPilot will be a boon to business users, simplifying day-to-day communications and helping workers be more efficient and productive.”

Additional benefits of the Visual Voice capability for Nortel CallPilot business-users include:

•   Mobile workers can now access and read all messages from a Smart phone, laptop computer, or any Internet-enabled device, anywhere, any time.
•   Enterprise users can discreetly scan through and read voicemail messages while in meetings, loud areas, while on other calls, or in any situation where listening to the message is difficult or inappropriate. Voicemail in readable email form can now be forwarded to an administrative assistant or team member for quick response.
•   Customer care professionals now have the capability to organize voicemails just like emails to provide better customer service and response.
•   Hearing impaired workers can read voice messages without additional cost of propietary equipment (Mutare EVM supports Americans With Disabilities Act (ADA) compliance).

The EVM capability is now supported with the Nortel CallPilot Unified Messaging portfolio and includes Mutare Software’s EVM gateway and SpinVox Speech-to-Text messaging service. All transmitted messages are processed through an end-to-end security system for both audio and text formats, with encryption applied from the voice mail box through all stages of the conversion process.

Mutare EVM with SpinVox Speech-to-Text has been tested interoperable with Nortel CallPilot 5.0 as part of the Nortel Select Product Program and is available immediately in the U.S. and Canada. Supported languages include English, French, German, Italian, Portuguese and Spanish.