Core Facts
•www.OnlineConnectIT.com is an innovative free website designed to offer simple, easy-to-follow IT advice for small to medium sized businesses. The site includes clear explanations and answers to IT problems, along with ‘how-to' videos. The website offers descriptions of complicated technical information, but in a non-technical way - avoiding ‘tech jargon' and instead using everyday language to de-mystify IT.
•Many small to medium sized businesses don't have the IT know-how to solve IT problems and create IT solutions. Online Connect IT offers easy-to-follow advice for free, whether a business is looking for basic knowledge on the kind of IT systems it needs to put in place, or quick-fix answers to more urgent IT problems.
•The How-to Videos included on the website feature step-by-step instructions for a variety of topics, including power problems with PCs. The how-to videos section is designed to simplify instructions even further - the idea being that it's often easier to copy what you can see someone doing, rather than follow written instructions.
There are a number of how-to videos created by Online Connect IT especially for the website, along with other how-to videos recommended by Online Connect IT as being useful. There is also an option for visitors to upload their own how-to videos to the website if they have a clever trick or solution to a problem that other businesses could benefit from.
•Questions & Answers on the website include a browse-able category list, an open search bar for users to type in a subject, and an option to email the website if they are unable to find the answer to a specific question.
•The website also features a blog which includes updates of IT developments in the news that have implications for small or medium sized businesses.
•Resources are also available for download by visitors, which include more detailed information on particular subject areas, eg. Your Business and the Internet - a pocket book from the IOD.
•The Online Connect IT website is supported by leading broadband and connectivity suppliers to small and medium sized businesses, UK Online and Easynet Connect.
Quotes
Chris Stening, managing director of UK Online and Easynet Connect says:
"As a leading supplier of the internet to businesses, we know that being connected to suppliers and customers is fundamental in running a business, whatever the size. We've created Online Connect IT to give IT support for small to medium sized businesses who can't afford the expense of employing full-time IT help.
"We hope the site offers a valuable service for these SMEs - helping them to solve their IT problems quickly, so they can get back to the important task of actually running their business."
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