Pitney Bowes Business Insight Brings Industry-Leading Customer Communication Management to Call Centre & Customer Management ‘09

Global location and communication intelligence leader invites contact centres to Locate, Connect & Communicate with their customers

Windsor, 15 September 2009 – Pitney Bowes Business Insight (PBBI), a global provider of location and communication intelligence software, data and services, today announces the details of its agenda at this year’s Call Centre & Customer Management Expo ’09 at the NEC, Birmingham, 22-23 September 2009.

Under its compelling mantra of Locate, Connect & Communicate, Pitney Bowes Business Insight will host a series of complementary solution sessions over both days, showcasing its Customer Communication Management (CCM) solutions which empower contact centres to build lasting, beneficial relationships with their customers.

“We are very excited to make our first appearance at Call Centre & Customer Management Expo and demonstrate how our Customer Communication Management solutions are helping organisations in both the private and public sector to build lasting relationships with their customers and citizens,” said Simon Boundy, EMEA Product Marketing Manager, Pitney Bowes Business Insight. “As well as providing industry-leading Customer Communication Management solutions, we also offer location intelligence and analytics solutions that add a further dimension to understanding your customer.”

Visitors to the Pitney Bowes Business Insight stand (D13) can take part in a “journey experience” to Locate, Connect & Communicate with their customers. Pitney Bowes Business Insight Customer Communication Management experts will be on hand to discuss how its services and solutions can alleviate the issues and challenges facing the modern contact centre and demonstrate a wide range of products and solutions.
Delegates can also undertake a different sort of journey when visiting the stand - in an F1 simulator. Racing under time-trial conditions, leading times will be regularly emailed to all participants. There will also be an online questionnaire with all entries placed in a draw and the winner taking home an Apple iPhone 3G S.

In addition, PBBI will highlight its Location Intelligence and Analytics solutions which can be fully integrated with its customer communication management solutions to provide added intelligence to CCM by adding the “where” to the “who”, “what” and “why” of an organisation’s customer data, generating further business insight and aiding retention of existing customers.

Diary Markers!
Solution Sessions on 22 September:
11:00 – Cost Effective Communications
16:00 – Improving Business Processes

Solution Sessions on 23 September:
11:00 – Using Location Intelligence as Your Secret Weapon
14:00 – A Winning Combination, Locate-Connect-Communicate
16:00 – Unified Customer Communication Management
For more information on any element of Pitney Bowes Business Insight’s agenda at Call Centre & Customer Management Expo ’09, or to book a meeting with a senior spokesperson at the show, please contact Jeff Prior/Sue Glanville as indicated below.