Senior ex Microsoft retail director brings valuable customer insight to key role with location intelligence leaders
Windsor – 12 May 2008: Pitney Bowes MapInfo, part of Pitney Bowes Inc., (NYSE: PBI) today announces the appointment of Gary Roberts to UK General Manager, based at Pitney Bowes MapInfo headquarters in Windsor.
A seasoned retail IT executive, having grown his remit in the Microsoft retail team from account manager in 2000 to director, retail, manufacturing & services (RMS) when he left to join Pitney Bowes MapInfo this year, Roberts brings invaluable experience in IT strategy for customer growth and development to his new role.
Reporting to John O’Hara, Executive VP, International, Pitney Bowes MapInfo, Roberts will play a pivotal role in harnessing the integration of the highly complementary location intelligence and customer communications management product portfolio of the organisation across the key vertical sectors.
“Gary has an unnerving sense of what customers need,” said John O’Hara. “He brings a truly impressive track record in effectively articulating customer issues into clear technology solutions within both the private and public sectors – an asset of great value to our organisation at its fledgling stage of integration. We’re delighted to have him on board.”
Roberts started his career in 1983 on the BhS graduate training scheme and rapidly rose up the ranks to make his mark as the youngest high street store manager in company’s history in 1987. He moved to develop his interest in IT by joining ICL Retail Systems (Fujitsu) in 1998, where he led the organisation’s UK Store Systems Sales Team before joining Microsoft in 2000.
“I have always held that location is paramount to the sustainability and growth of every commercial and public sector organisation,” said Roberts. “I’m truly thrilled to be joining this visionary organisation at a critical time in its development. The role allows me to apply my established knowledge base in retail whilst fuelling my desire to meet new IT and customer management challenges.”