Australian SMS gateway chooses TynTec for near-real-time SMS delivery and unparalleled SLAs

May 7th, 2008 – London, UK: Mobile messaging services provider TynTec (www.tyntec.com) today announces that it has been selected by Australian SMS gateway PromptSMS (www.promptsms.com.au) to provide high-reliability messaging for mission critical health sector applications.  Under the deal, PromptSMS’s clients will be able to use TynTec’s guaranteed delivery SMS for the emergency alerting of doctors as well as appointment reminders for patients.

PromptSMS is an established SMS gateway that specialises in working with business in the health sector.  The company works with five 24-hour emergency doctor call centres which will use TynTec’s SMS to alert doctors to patient incidents.  In addition, PromptSMS’s clients will also use TynTec’s SMS services for patient appointment reminders, saving time and money by reducing the incidence of missed appointments.

TynTec can offer a unique, guaranteed near real-time delivery of SMS because of its unique infrastructure based on deep-level (SS7) telecoms connectivity and proprietary SMS-C. TynTec offers its customers unique Service Level Agreements (SLAs) on the speed and reliability of its SMS delivery, which are suitable for use in mission-critical applications such as PromptSMS’s health care alerts.

Stephen Conrad, Director, PromptSMS, said: “The doctor alerting system is very valuable for our emergency call centre clients because it lets them manage their resources cost effectively and without the need for new infrastructure.  The patient reminders might seem less critical, but an SMS reminder sent to a patient 48 hours before an appointment can reduce failure to attends (FTA’s) by around 12% - a significant time and cost saving for a busy surgery.”

Michael Kowalzik, CEO of TynTec, said: “Standard SMS would simply not be fast or reliable enough to be used in a critical application such as alerting doctors of patient incidents.  However, because TynTec can guarantee near-real-time delivery, PromptSMS’s health sector clients can now take advantage of the cost benefits and ease-of-use that SMS offers.”