Sunrise launches new ITIL 3 version of ITSM software Sostenuto at Service Desk and IT Support Show

Award winning ITSM provider helps raise the quality of customer service throughout the organisation

Chessington, 22 April 2009. Sunrise will be taking advantage of its presence at the Service Desk and IT Support Show, held at Earl’s Court, London, on 28th/29th April, to introduce for the first time the latest version of IT service management software Sostenuto. The new release has been designed to deliver on all of the disciplines that constitute ITIL 3, setting it apart from the vast majority of offerings, which only cover selected aspects. Demonstrations will be available, showing how the software translates the ITIL 3 guidelines into practical, effective, business oriented processes to help organisations align their IT with their business strategy.

Alongside the new ITSM functionality, Sunrise will be presenting its new live graphical dashboards, offering management a bird’s eye view of their organisation’s service performance.

The scope of Sostenuto’s application is not restricted to the IT service function, as a growing number of Sunrise customers have deployed the software to support their external customer service operations as well. Sunrise customer Kate Stead from CSE Global will be presenting her experience of rolling out ISO 20000 to increase the company’s competitiveness as a managed service provider, using Sostenuto. Don’t miss Kate’s talk on ‘The best health check ever’ at 14.15 on Wednesday 29th.

A limited number of ISO 20000 Q&A documents, written in collaboration with Kate Stead, will be available on stand 200. Sunrise will also be offering free copies of its latest report, ‘Smarter IT service in the recession’ to stand visitors.

Executive Chairman Tom Weston commented: “We expect visitors to the show this year to be particularly focused on the value they can gain from implementing a solution like Sostenuto. We feel very confident that our phased approach to ITIL and the option of a subscription pricing model will offer anyone who wants to improve their customer service processes some attractive options, even when budgets are tighter.”