12th June 2009, Hemel Hempstead, UK - Reinforcing their market leading position within the NHS for patient appointment reminders,
Telephonetics VIP, the speech automation specialist, is pleased to announce that calls from their interactive patient appointment reminder system (Remind+) are now presented using natural language as standard.
Telephonetics VIP’s Remind+ solution is an interactive patient response appointment reminder solution designed specifically for the NHS to eliminate appointment DNAs (Do Not Attends), consequently increasing attendance rates, reducing hospital waiting lists and saving hospitals money.
Taking on board Remind+ customer feedback from the recent
Telephonetics VIP User Group meeting, the company has pooled a number of directories deployed across the installed base of over 100 speech deployments in the NHS and Public Sector and aggregated the professionally recorded names. The database currently contains in excess of 120,000 unique name recordings and this will continue to grow.
Craig Scott, Chief Technical Officer at
Telephonetics VIP, comments, “This enhancement further leverages
Telephonetics VIP’s experience and strength in the market and enables us to use natural language rather than text-to-speech (TTS) when contacting patients. By delivering a seamless, natural call from start to finish hospitals can further enhance patient experience and improve performance when confirming intent to attend appointments.”
Craig continues, “The development and inclusion of professionally recorded names does not stop there. Within aggressive timescales we aim to extend our support from 120,000 pre-recorded names to include full coverage of the electoral role. We have taken on board customer feedback from the User Group and used our industry experience to offer our NHS customers best of breed solutions, and this gives us a further competitive advantage and supports the fact that Remind+ is at the forefront of technology, best value and ongoing product innovation within the patient appointment reminder space.”
The next user group meeting will be held on 14th October 2009, further information can be found at
www.telephoneticsVIP.co.uk/events.
