Trend Micro Now Offers a New Industry-Leading Service Level Agreement for Hosted Email Security
Trend Micro provides a Service Level Agreement (SLA) for InterScan™
Messaging Hosted Security that offers 100 percent service availability with downtime measured in minutes, not hours
London, U.K. – October 8, 2008 – Trend Micro, Incorporated (TSE: 4704), a global leader in Internet content security, advances its commitment to customer-focused service and solutions by launching today one of the industry’s most aggressive Service Level Agreements (SLA) for hosted email security.
The Service Level Agreement -- which applies to InterScan Messaging Hosted Security Standard and Advanced customers of all sizes -- provides money-back remedies subject to certain limitations, if the following service performance levels are not met:
- 100 percent service availability with downtime being measured in minutes, not hours
- No more than .0004 percent false positives
- 95 percent or better spam-blocking effectiveness
- No more than two minutes of email delivery latency
- Zero email-based virus infection
- Support responsiveness within specified timeframes based on the severity of the incident
“Our results with Trend Micro InterScan Messaging Hosted Security were phenomenal,” said Tom Grant, IT manager of Flexible Products. “As soon as we had it, spam dropped to acceptable levels. This was just with the default settings—we didn’t have to adjust anything. The new SLA Trend Micro is now offering is just another indication of both commitment to their customers and confidence in their service offerings.”
“Small, medium and large enterprise customers all depend upon their email systems to work, to be protected and secure. Hours of email downtime are unacceptable – businesses can’t afford that in this age of fast-paced, real-time communication,” said Paul Burke, SMB Product Marketing Manager - EMEA at Trend Micro. “Trend Micro is now providing this aggressive, money-back service level commitment because we understand how critical email is to our customers, and because we are fully confident in our hosted email security solution.”
Email Privacy
With InterScan Messaging Hosted Security, emails are processed automatically and transparently without human intervention. No information is retained by Trend Micro that identifies the recipient or content of the email. With these types of controls in place, even businesses that may be subject to the strictest privacy regulations can feel assured that InterScan Messaging Hosted Security has been designed with those concerns in mind.
For additional compliance support as well as data leak prevention, InterScan Messaging Hosted Security provides flexible content filtering that can identify virtually any type of content, enforcing compliance and preventing data leakage. In addition, InterScan Messaging Hosted Security now offers email encryption to help enable regulatory compliance and ensure that email communication remains private.
A stronger SaaS solution that is powered by the Trend Micro™ Smart Protection Network
Trend Micro InterScan Messaging Hosted Security, which blocks up to 99 percent of spam and is powered by the Trend Micro Smart Protection Network, stops spam and other email threats before they reach the network. By leveraging the Trend Micro Smart Protection Network, a cloud-client content security architecture delivering correlated, in-the-cloud threat intelligence, customers receive immediate protection and automatic protection from email threats.
As a software-as-a-service solution, InterScan Messaging Hosted Security customers don’t need to hassle with software, hardware, security updates or IT maintenance, freeing them to concentrate on growing their businesses. Completely scalable, InterScan Messaging Hosted Security scans unlimited email for one fixed per-user price and helps companies of all sizes meet their security needs.
