The Communications industry’s first 4th generation Enterprise Product Management solution brings key benefits to B2B/Enterprise Customer Product Management and stream-lines the Order to Install process

Orlando, Florida - December 8, 2009 – Today Tribold announced the latest release of the market leading Enterprise Product Management software solution– Tribold 4™.  As the only fourth generation EPM solution for CSPs, Tribold 4™ embraces new features and functionality based on direct feedback from customers across the globe that are using the product to run their businesses.

Tribold 4™ brings a rich set of new EPM capabilities in the following five key areas:

B2B Product Management for Enterprise Customers
- Cost Control – Enterprise products will no longer be custom-built from the ground-up for each customer, but rather constructed from re-usable assets within the product catalog
- Manageable Customer Personalization – Enterprise customer agreements will no longer require complex spreadsheets to manage, but rather centrally maintained  with all the possible permutations and options readily available to tailor accordingly
- Assembly Line Efficiency – Quoting and configuration of Enterprise customers’ products will no longer be unpredictable in time and outcome, but rather follow pre-defined fulfillment processes that minimize errors and maximize feasibility of the offerings

Streamlining the Order to Install Process
- Accurate Offers the First Time – Find the right offer for a customer faster, based upon centrally sourced & reliable product serviceability/compatibility rules
- One-Stop Shopping – Provide a single point of product truth to any ordering portal (e.g., web, CSR, IVR, etc) regardless of the product scope
- Fulfillment Success – Supply the key Order-to-Install systems (e.g., Order Capture, Fulfillment, Provisioning/Activation) with the product definition, rule and service relationship data necessary to successfully complete an order  

Lowering the cost of Integration
- Expanded query services layer
- Published SID formatted model
- Detailed Tribold SID Mapping toolset

End-to-End Product Life Cycle Management
- Project tracking to specific Product/Service components
- Business Case, Design and Promotions tracking for E2E view across the Product Lifecycle
- Interoperability with enterprise BPM

PLUS - Tribold 4 continues to focus on the Business and IT users with UI enhancements
- Thin client support to enable more users across the CSP to collaborate directly with the catalog
- 1-touch Cross Catalog Search
- Advanced Query Building tools
- Pre-built and Customizable Reporting

Catherine Michel, Tribold CTO hailed the new release as leap years beyond other EPM solutions: “We’ve been listening carefully to our customers’ challenges, and in particular at the B2B / Enterprise level.  Quite simply, they needed a more reliable and standardized way of managing what is traditionally a very customized assembly of products for their large customers. ” Michel concluded: “Tribold 4 is a direct response to these specific challenges and will bring tangible cost control and assembly line efficiency benefits to the end-to-end PLM Process.”