Vertex Secures CIS Outsourcing Contract with Reliance Comfort Limited Partnership For a Further Six Years 

Vertex, a leading international business process outsourcer and IT services company, today announced it has signed a multi year contract extension with Reliance Comfort Limited Partnership (Reliance). Reliance takes financial, service and asset risk on essential home and business products and services to make them affordable, efficient and to provide "peace of mind" for its customers. Reliance offers two core product areas to its over 1.5 million residential and commercial customers: Heating, Ventilation, Air Conditioning (HVAC) and Security Services.

Vertex has successfully managed Reliance’s CIS billing system since 1998, and this most recent contract extension continues a successful relationship for both parties through 2014.

The contract extension calls for Vertex to provide hosting and application management services on its Enlogix customer billing system for Reliance.  Additionally, Vertex will provide remittance processing services for Reliance.

“Reliance is in the business of providing essential services that create long-lasting relationships with our customers. We are committed to continuing to develop and implement “best in class” processes to further enhance the customer experience. Partnering with technology providers like Vertex ensures we are well-positioned to achieve these goals,” says Roger Rossi, President, Reliance Comfort Limited Partnership.

Richard Charles, who leads Vertex’s Client Services organization, stated, “We’re thrilled that Reliance has chosen to continue to partner with Vertex for such critical business functions. Over the past ten years, Vertex has developed an in-depth understanding of Reliance’s service requirements and business objectives. We look forward to building on that experience to deliver exceptional services to Reliance and their customers.”